Returns & Exchanges

At GOEX Apparel, we want you to love your fair trade products, which is why we offer a 30-day window for returns or exchanges on all unworn and unwashed items. Your purchase supports living wage jobs, and we are committed to ensuring you are completely satisfied with your sustainable fashion choice.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring all tags are still attached and the garment is in its original condition.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided by our portal and affix it clearly to the outside of your return package.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will process your refund or ship your exchange item within 5-7 business days.